Website: https://contivexacontainers.com/
Last Updated: October 16, 2024

1. Introduction

At Contivexa Containers, we aim to provide a transparent and reliable purchasing experience for customers purchasing shipping containers and related products or services.

This Refund Policy explains the circumstances under which customers may request order cancellations, refunds, or other appropriate remedies. It also outlines how refund requests are reviewed and processed.

By placing an order with us, you acknowledge this policy, together with the applicable terms of your purchase agreement. Nothing in this policy is intended to exclude or restrict any rights you may have under applicable law.

2. Business Information

Business Name: Contivexa Containers

Address: 7652 Cannor Rd, Chilliwack, BC V2R 0B6, Canada

Phone: +1 236-627-1004

Email: [email protected]

Website: https://contivexacontainers.com/

3. Order Cancellation Requests

Customers who wish to cancel an order should contact us as soon as possible at [email protected].

Cancellation requests will be reviewed according to the order status, any applicable purchase agreement, and relevant legal requirements.

• Before dispatch: Cancellation may be possible if the order has not yet been dispatched and any applicable preparation or transportation arrangements can be stopped.

• After dispatch: Cancellation may be more difficult because transportation, handling, or other costs may already have been incurred.

• After delivery: Returns and refunds will be assessed under the applicable return terms, the condition of the container, and applicable consumer protection laws.

If cancellation charges apply, we will explain the basis for those charges before processing the cancellation, where practicable. Any charges must be consistent with the purchase agreement and applicable law.

Submitting a cancellation request does not automatically mean that the order has been cancelled. Customers should obtain confirmation from our team.

4. Eligibility for Refunds

Refund requests may be considered in circumstances including the following:

A. Order Cancellation

A refund may be available when an order is successfully cancelled, subject to the applicable purchase terms and any lawful charges that may apply.

B. Product Not Available

If we cannot supply the container or product that was confirmed in the order, we will communicate the available options. These may include an agreed replacement, an alternative product, or a refund for the affected order, as appropriate and required by law.

C. Incorrect Product Delivered

If you receive a container that materially differs from the specifications confirmed in your order, please contact us promptly with the order details and supporting photographs. We will review the discrepancy and determine an appropriate resolution in accordance with the purchase agreement and applicable law.

D. Damaged Container

If a container arrives damaged, customers should notify us as soon as reasonably possible after delivery. Please provide photographs of the damage and a description of the issue.

We will investigate the circumstances and may offer an appropriate remedy, which could include repair, replacement, a price adjustment, or a refund, depending on the nature of the damage and applicable legal requirements.

E. Failed Delivery

If we are unable to complete a delivery for reasons attributable to our failure to fulfill the agreed order, we will review the circumstances and provide an appropriate resolution under the purchase agreement and applicable law.

If delivery fails because of inaccurate customer information, inaccessible premises, or other customer-related circumstances, any refund or additional charges will be assessed under the agreed terms and applicable law.

5. Non-Refundable Costs and Special Orders

Certain costs may not be recoverable once an order has entered preparation, dispatch, or transportation. Examples may include:

• Specialized transportation arrangements already performed.

• Customization or modifications specifically requested by the customer.

• Special-order or specially sourced containers.

• Delivery or handling services already completed.

Any exclusion or deduction will depend on the circumstances, the agreed purchase terms, and applicable law. We will not use this section to deny a refund or other remedy where the customer is legally entitled to one.

Special-order products and customized containers may be subject to additional cancellation or return conditions. Any applicable restrictions will be disclosed before the order is confirmed.

6. Returns and Refund Conditions

Where a return is approved, customers must follow the return instructions provided by Contivexa Containers.

Depending on the circumstances, we may need to confirm:

• The container’s identity and original order details.

• The container’s current condition.

• Whether the container has been modified or used beyond what is permitted under the applicable return terms.

• The return transportation arrangements.

• The party responsible for return shipping and handling costs.

Customers should not arrange to transport a container back to us without first obtaining written return authorization and delivery instructions.

Because shipping containers are large and require specialized transportation, return logistics and costs must be agreed upon before a return proceeds.

These conditions do not override any mandatory rights relating to defective, misrepresented, or incorrectly supplied products.

7. How to Request a Refund

To request a refund, contact our customer support team using the details provided below.

Please include the following information in your request:

1. Your full name and contact details.

2. Your order number or purchase reference.

3. The date of purchase.

4. The container type and quantity purchased.

5. The reason for the refund request.

6. Relevant photographs or supporting documents, where applicable.

7. Your preferred resolution, if appropriate.

Refund request email: [email protected]

Our team may contact you if additional information is required to assess your request.

8. Refund Review and Approval

Once we receive your request, we will review the order information, the circumstances surrounding the request, and the applicable purchase terms.

We may need to inspect relevant documentation or coordinate with a transportation provider when a delivery or damage claim is involved.

We will communicate the outcome of our review and explain any approved refund or alternative resolution.

Submitting a request does not guarantee approval. However, we will assess requests fairly and in accordance with applicable law.

9. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable period and in accordance with applicable legal requirements.

Refunds will generally be issued through the original payment method where possible. If that method is unavailable, we may contact the customer to arrange an appropriate alternative.

The time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If you have not received an approved refund after the expected processing period, please contact us with your order details.

10. Shipping and Transportation Costs

Shipping containers involve transportation and handling costs that may vary significantly depending on the delivery location and equipment required.

The treatment of delivery, return transportation, and handling costs will depend on the reason for the refund, the purchase agreement, and applicable law.

Where a refund results from our failure to fulfill the agreed order, or where a customer is otherwise legally entitled to reimbursement, we will handle eligible costs in accordance with the applicable legal requirements.

For voluntary cancellations or returns that are not caused by an issue attributable to us, customers may be responsible for certain costs where those costs were properly disclosed and agreed upon.

Any applicable deductions will be explained to the customer.

11. Incorrect or Duplicate Payments

If you believe you have been charged incorrectly or have made a duplicate payment, contact us as soon as possible.

Please provide the transaction reference, payment date, amount, and relevant order information. Do not send complete payment card numbers or security codes by email.

We will investigate verified payment errors and arrange any appropriate correction or refund in accordance with applicable law and the payment provider’s procedures.

12. Exchanges and Replacements

In certain circumstances, Contivexa Containers may offer an exchange, replacement, or other suitable resolution instead of a refund.

Any alternative resolution will depend on product availability, the nature of the issue, the customer’s agreement where required, and applicable law.

Where a customer is legally entitled to a refund or another specific remedy, this policy will not be used to deny that entitlement.

13. Chargebacks and Payment Disputes

If you have a concern about a payment or order, we encourage you to contact us so we can investigate and attempt to resolve the issue.

Customers retain any rights they may have to dispute a transaction through their payment provider or financial institution.

We will cooperate with legitimate payment investigations and provide relevant transaction documentation when appropriate.

14. Canadian Consumer Protection Laws

Contivexa Containers operates from British Columbia, Canada. This Refund Policy is intended to operate alongside applicable Canadian and British Columbia laws, including relevant consumer protection requirements.

The rights and remedies available to a customer may depend on the transaction, the customer’s location, the nature of the purchase, and whether the customer is purchasing as a consumer or for business purposes.

Nothing in this policy limits any mandatory statutory rights or remedies that cannot legally be excluded, waived, or restricted.

Where applicable law provides a customer with cancellation, refund, repair, replacement, or other rights, those legal requirements will take precedence over any inconsistent provision in this policy.

15. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, products, order procedures, or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date.

The terms applicable to an existing order will be considered alongside the purchase agreement and applicable law. We will not use a policy update to remove rights that customers are legally entitled to retain.

16. Contact Us

If you have questions about this Refund Policy, wish to cancel an order, or need assistance with a refund request, please contact us.

Contivexa Containers

Address: 7652 Cannor Rd, Chilliwack, BC V2R 0B6, Canada

Phone: +1 236-627-1004

Email: [email protected]

Website: https://contivexacontainers.com/

We appreciate your business and are committed to handling refund and cancellation requests professionally, fairly, and transparently.