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Contivexa Containers
Shipping & Delivery
Website: https://contivexacontainers.com/
Last Updated: October 16, 2024
1. Introduction
Welcome to Contivexa Containers. We are committed to providing customers with clear information about shipping, transportation, and delivery arrangements for shipping containers and related products.
This Shipping & Delivery Policy explains how orders are processed, how delivery arrangements are made, what customers should expect, and the responsibilities of both the customer and Contivexa Containers.
By placing an order with us, you acknowledge and agree to the terms outlined in this policy.
2. Business Information
Business Name: Contivexa Containers
Address: 7652 Cannor Rd, Chilliwack, BC V2R 0B6, Canada
Phone: +1 236-627-1004
Email: [email protected]
Website: https://contivexacontainers.com/
3. Shipping and Delivery Areas
Contivexa Containers may arrange shipping and delivery to eligible locations depending on product availability, transportation arrangements, delivery access, and the customer’s location.
Delivery availability and service coverage must be confirmed before an order is finalized.
Customers are encouraged to contact us before placing an order to confirm whether delivery is available to their location and whether any additional transportation charges apply.
Delivery availability may depend on:
The destination address and distance from the shipping or storage facility.
The type, size, and quantity of containers ordered.
The availability of suitable transportation equipment.
Road conditions and applicable transportation restrictions.
Site accessibility and unloading requirements.
4. Order Processing
After receiving an order or purchase inquiry, we will review the order details and confirm the relevant arrangements.
Order processing may include:
Reviewing the container specifications and quantity requested.
Confirming product availability.
Verifying the delivery address and contact information.
Providing applicable shipping or delivery charges.
Confirming the estimated delivery timeframe and any special requirements.
An order should not be considered ready for dispatch until the applicable order details, payment arrangements, and delivery terms have been confirmed.
Processing times may vary depending on product availability, order complexity, and transportation requirements.
5. Shipping and Delivery Timeframes
Delivery timeframes depend on the destination, product availability, transportation schedules, weather conditions, and other operational factors.
Where possible, we will provide an estimated delivery date or delivery window before dispatch.
Any delivery date or timeframe provided is an estimate unless expressly confirmed as a guaranteed delivery commitment in writing.
Delays may occur because of circumstances beyond our reasonable control, including:
Severe weather and natural disasters.
Road closures, traffic, or transportation disruptions.
Equipment or vehicle breakdowns.
Unexpected logistical or scheduling issues.
Government restrictions or customs procedures, where applicable.
Other unforeseen events affecting transportation or delivery.
If we become aware of a significant delay, we will make reasonable efforts to notify the customer and communicate any updated delivery information.
6. Shipping and Delivery Charges
Shipping and delivery charges may vary depending on the order and destination.
Factors affecting the total delivery cost may include:
Delivery distance.
Container size, type, and quantity.
Transportation equipment required.
Loading and unloading arrangements.
Site access restrictions.
Special handling or additional services requested.
Any applicable shipping, transportation, or delivery fees will be communicated to the customer before the order is finalized.
Customers are responsible for reviewing and approving the applicable charges before confirming their purchase.
Additional charges arising from customer-requested changes or undisclosed delivery-site restrictions may apply only where appropriately communicated and agreed upon.
7. Delivery Requirements and Site Accessibility
Customers are responsible for ensuring that the delivery location is suitable for the safe and practical delivery of the ordered container.
Before delivery, customers should ensure that:
The delivery address and contact details are accurate.
The access road can accommodate the delivery vehicle and transportation equipment.
The delivery area has sufficient clearance for the vehicle and container.
The placement area is reasonably level, stable, and suitable for the container’s intended use.
There are no unaddressed obstacles, such as low branches, overhead wires, narrow entrances, or restricted access points.
Any necessary property-owner permissions, access permissions, permits, or approvals have been obtained.
Customers should disclose any relevant site restrictions before delivery is scheduled.
If delivery cannot be completed because of inaccessible roads, unsafe site conditions, insufficient clearance, or inaccurate delivery information supplied by the customer, the delivery may need to be postponed or rescheduled.
Additional transportation, waiting, storage, or redelivery charges may apply where permitted by law and where the applicable charges have been communicated to the customer.
8. Delivery and Unloading
Delivery and unloading arrangements will depend on the type of container purchased and the transportation service agreed upon.
Customers should confirm whether the quoted delivery service includes unloading and placement of the container at the delivery site.
Unless expressly included in the written order or delivery agreement, customers should not assume that crane services, specialized lifting equipment, positioning, installation, or ground preparation are included in the delivery price.
Customers must ensure that the intended placement area is ready before the delivery vehicle arrives.
Our delivery personnel and transportation partners may decline to complete delivery if site conditions present an unreasonable safety risk or violate applicable transportation or safety requirements.
9. Inspection Upon Delivery
Customers or their authorized representatives should inspect the container as soon as reasonably possible after delivery.
The inspection should include, where applicable:
Confirming the container type and quantity.
Checking for visible damage.
Inspecting doors, locks, and accessible structural components.
Confirming that the delivered container corresponds to the agreed order.
Recording any visible issues with photographs.
Any visible damage, missing items, or discrepancies should be reported to us promptly at [email protected], preferably with photographs and the relevant order details.
Customers may be asked to document visible damage on the delivery receipt or transportation documentation where available.
Reporting an issue promptly helps us investigate and determine the appropriate next steps. Nothing in this section limits any rights or remedies available to customers under applicable law.
10. Failed or Missed Deliveries
A delivery may be unsuccessful if:
No authorized person is available when their presence is required.
The delivery address is incorrect or incomplete.
The delivery site is inaccessible or unsafe.
Required access permissions have not been obtained.
The customer has not completed agreed preparations for delivery.
If a delivery attempt fails, we will communicate with the customer to discuss the available options.
Depending on the circumstances, additional delivery, waiting, transportation, or rescheduling charges may apply if disclosed and permitted by law.
Customers should contact us as soon as possible if they need to change a scheduled delivery appointment.
11. Changes to Delivery Arrangements
Customers should notify Contivexa Containers promptly if they need to change their delivery address, delivery date, contact details, or site instructions.
Changes may be subject to availability and may affect the estimated delivery date or the total delivery cost.
Once transportation has been scheduled or a container has been dispatched, certain changes may be difficult to accommodate.
Any additional charges arising from a requested change will be communicated to the customer before the change is confirmed, where practicable.
12. International Deliveries and Customs
If international delivery is offered and agreed upon, additional requirements may apply depending on the destination country.
These may include customs clearance, import duties, taxes, permits, documentation, inspections, and other regulatory requirements.
Unless expressly stated otherwise in the written order, customers are responsible for confirming the import requirements applicable to their destination and for paying duties, taxes, and fees allocated to them under the agreed delivery terms and applicable law.
International delivery arrangements, responsibilities, and estimated timeframes will be confirmed separately for the relevant order.
13. Lost, Damaged, or Delayed Shipments
If a container is delayed, arrives with visible damage, or is otherwise affected during transportation, customers should contact us promptly.
Please provide the order reference, delivery details, a description of the issue, and any supporting photographs or transportation documents available.
We will review the information and, where appropriate, coordinate with the relevant transportation provider to investigate the matter.
The resolution may depend on the circumstances, the applicable purchase agreement, any relevant transportation terms, and applicable consumer protection laws.
We will make reasonable efforts to assist with resolving confirmed delivery issues.
14. Cancellations and Refunds Related to Delivery
Requests to cancel an order before dispatch should be submitted to [email protected] as soon as possible.
Cancellation eligibility, refund amounts, and any applicable fees will be determined by the order agreement and our applicable cancellation or refund policy, subject to applicable law.
If a delivery has already been dispatched or transportation costs have been incurred, additional terms may apply as permitted by law and as disclosed in the purchase agreement.
If we are unable to fulfill an order or delivery arrangement, we will communicate the available options and any applicable refund or cancellation arrangements in accordance with the agreed terms and applicable law.
Please contact our support team if you need assistance with a cancellation or delivery-related refund request.
15. Customer Responsibilities
To help ensure a smooth delivery process, customers are responsible for:
Providing accurate order and delivery information.
Confirming delivery availability before finalizing the purchase.
Disclosing relevant site-access restrictions.
Obtaining necessary permissions and approvals for the delivery location.
Preparing a suitable placement area.
Ensuring that an authorized person is available when required.
Inspecting the container upon delivery and reporting concerns promptly.
Paying agreed shipping and delivery charges in accordance with the order terms.
Failure to meet these responsibilities may affect delivery scheduling or result in additional charges where applicable.
16. Limitation of Liability
Contivexa Containers will make reasonable efforts to coordinate delivery in accordance with the confirmed order and agreed arrangements.
To the extent permitted by applicable law, we are not responsible for delays or delivery failures caused by circumstances beyond our reasonable control.
Nothing in this policy excludes or limits any liability, warranty, consumer right, or other protection that cannot lawfully be excluded or limited under applicable law.
Any additional limitations relating to transportation, delivery, or third-party service providers will be governed by the applicable order agreement and relevant legal requirements.
17. Policy Updates
Contivexa Containers may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery arrangements, or legal requirements.
Updates will be published on this page with a revised “Last Updated” date.
The version applicable to a particular order will be interpreted alongside the order agreement and applicable law.
We encourage customers to review this page before completing a purchase.
18. Contact Us
If you have questions about shipping availability, delivery charges, estimated delivery times, site requirements, or an existing order, please contact us.
Contivexa Containers
Address: 7652 Cannor Rd, Chilliwack, BC V2R 0B6, Canada
Phone: +1 236-627-1004
Email: [email protected]
Website: https://contivexacontainers.com/
We appreciate your interest in Contivexa Containers and look forward to assisting you with your shipping container requirements.